Privacy Policy

This is the privacy notice of Ocean Float Rooms Limited. In this document, “we”, “our”, or “us” refer to Ocean Float Rooms Limited.

We are company number 3209770 registered in the United Kingdom

Our registered office is at 80-83 Long Lane London EC1A 9ET.

1. Introduction and the bases on which we process information about you

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we either collect from you or you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party. Our policy complies with the EU General Data Protection Regulation (GDPR). Except as set out below, we do not share, sell or disclose to a third party any information collected through our website.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities, our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us permission to do so, we may from time to time pass your name and contact information to selected Ocean Float Room Ltd agents whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us marketing@oceanfloatrooms.com.

3. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

  • record-keeping for the proper and necessary administration of our business
  • Sub-contractors and other persons who help us provide our products and services
  • responding to unsolicited communication from you to which we believe you would expect a response
  • protecting and asserting the legal rights of any party
  • insuring against or obtaining professional advice that is required to manage business risk
  • protecting your interests where we believe we have a duty to do so

4. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

5. Complaints regarding content on our website

We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

6. Job application and employment

If you send us information in connection with a job application, we may keep it for up to 6 months in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for 6 years before destroying or deleting it.

7. Sending a message to us

When you contact us, whether by telephone, text messages, through our website, by e-mail, social media message, and other communications in relation to your dealings with us, we collect the data you have given to us in order to reply with the information you need. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

8. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

9. Affiliate and business partner information

This is information given to us by you in your capacity as an agent of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any agent or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

10. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

  • to track how you use our website
  • to record whether you have seen specific messages we display on our website
  • to record your answers to surveys and questionnaires on our site while you complete them

[We provide more information about the cookies we use in our cookie policy below].

11. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the WebPages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

12. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

13. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

14. Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

15. Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their bank to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

16. Data may be processed outside the European Union

Our website is hosted in the United Kingdom

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly, data obtained within the UK or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or Australia.

We use the following safeguards with respect to data transferred outside the European Union:

16.1 the processor is within the same business abides by the same binding corporate rules regarding data processing.

16.2 the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union

16.3 we comply with a code of conduct approved by a supervisory authority in the European Union

16.4 we are certified under an approved certification mechanism as provided for in the GDPR

16.5 both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information.

Access to your own information

17. Access to your personal information

  • At any time, you may review or update personally identifiable information that we hold about you.
  • To obtain a copy of any information that is not provided on our website you may send us a request at marketing@oceanfloatrooms.com
  • After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

18. Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at marketing@oceanfloatrooms.com.

This may limit the service we can provide to you.

19. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Copyrights and Trademarks

All content included on oceanfloatrooms.com, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software is the property of Ocean Float Rooms Ltd and protected by copyright laws. Reproduction of the content of oceanfloatrooms.com without the written permission of Ocean Float Rooms Ltd is prohibited.

Ocean Float Rooms®, the Ocean Float Room logo, and other Ocean Float Rooms graphics, logos, page headers, button icons, scripts, and service names are trademarks. They may not be used in connection with any product or service that is not Ocean Float Rooms in any manner without Ocean Float Rooms permission. All other trademarks not owned by Ocean Float Rooms that appear on oceanfloatroom.com are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Ocean Float Rooms.

20. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

21. How you can complain

  • If you are not happy with our privacy policy or if you have any complaints then you should tell us by email. Our email address is marketing@oceanfloatrooms.com
  • You can find further information about our complaint handling procedure at webpage ‘terms and conditions’
  • If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
  • If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

22. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defence in court.

23. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

24. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website.

If you have any questions regarding our privacy policy, please email marketing@oceanfloatrooms.com

 

Last Updated 25th May 2018

How do we use cookies and similar technologies?

When you visit our website, your IP address (the internet address of your computer) is logged to track your session. This is automatically recognised by the web server and is used for system administration and to provide statistics, which Ocean Float Rooms Ltd uses to evaluate use of the site.

Our website also uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

Cookies are small text files made up of letters and numbers that are stored on your computer, tablet or mobile device when you visit particular WebPages.

We use the following cookies:

Strictly necessary cookies. These cookies are required for the operation of our website.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website.

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Your computer, tablet or mobile device will need to accept cookies to enable online shopping and the personalised features found on our websites.

Your browser can be used to restrict, block or delete cookies from oceanfloatrooms.com if you would prefer this. This differs from browser to browser, please consult your web browser’s ‘help’ documentation or alternatively you can visit www.aboutcookies.org for more information on how you can delete and control the cookies that are stored on your computer.

The information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or e-mail address.

Cookies store a generated ‘key’, which is associated with all this information.

We also use pixels, or transparent GIF files, to help manage online advertising. Our advertisement management partners provide these GIF files. These files enable our partners to recognise a unique cookie on your web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with our partners.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below.

Website Tool Description
Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
For more information visit: https://www.google.co.uk/analytics/#?modal_active=none
Google Tag Manager Google Tag Manager is a tag management system that allows you to quickly and easily update tags
and code snippets on a website or mobile app, such as those intended for traffic analysis and marketing optimisation. For more information visit: https://www.google.co.uk/analytics/tag-manager/
Google AdWords conversion pixel AdWords conversion tracking shows you what happens after a customer clicks on an ad –
whether they purchased a product, signed up for your newsletter, called your business,
or downloaded your app.
For more information visit: https://support.google.com/tagmanager/answer/6105160?hl=en
Google Dynamic re-marketing Dynamic re-marketing allows you to show previous visitors ads based on products or services that
they viewed on a website. For more information visit: https://support.google.com/adwords/answer/3124536?hl=en&ref_topic=3180758
GA Audience Google Analytics audience reports provide insight into characteristics of a company’s website users.
For more information visit: https://support.google.com/analytics/answer/1012034?hl=en
DoubleClick DoubleClick is a business owned by Google, which develops and provides internet ad serving services.
DoubleClick allows clients to traffic, target, deliver and report on their interactive advertising campaigns.
For more information visit: https://www.doubleclickbygoogle.com/
BingAds BingAds is a service that provides Pay Per Click advertising on both Bing and Yahoo! Search engines.
For more information visit: https://secure.bingads.microsoft.com/
Facebook Pixel Facebook pixel is an analytics tool that helps measure the effectiveness of Facebook advertising. For more information visit: https://www.facebook.com/business/help/742478679120153

Third-party cookies

When you visit our website, you may notice some cookies that are not related to us. If you visit a web page that contains content, which is embedded from other websites, for example YouTube or Vimeo, you may be sent cookies from these sites. We do not control these cookies and we would suggest that you visit these sites to view information about their cookies and how they are used.

We do have relationships with select suppliers who may also set cookies during your visit to be used for marketing purposes, such as showing you our products depending on what you seem to be interested in.

Social Media sharing

If you share our content with friends through social networks – such as Facebook and Twitter, you may be sent cookies from these websites. We do not control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

 

Last Updated 25th May 2018

Cameron KinrossPrivacy Policy